Your privacy matters to us. At Snuuddle, we are committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, why we collect it, and how we keep it safe - in compliance with Singapore's Personal Data Protection Act (PDPA) and international standards.
Information We Collect
We collect personal data to provide you with a smooth and personalised shopping experience. This includes:
- Personal Information - name, email address, phone number, billing and shipping addresses, payment details and transaction history.
- Usage Data - browser type, device information, pages visited, referrer URLs, and session duration.
- Cookies & Tracking - we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse traffic and site performance.
You can disable cookies through your browser settings at any time, though some website features may not function properly without them.
How We Use Your Information
We use the data we collect to:
- Process and deliver your orders
- Communicate order updates and support queries
- Improve our website, products, and user experience
- Send marketing updates - only if you have opted in
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract necessity - to fulfil an order or delivery you have placed with us.
- Your consent - for marketing communications or newsletter subscriptions.
- Legal obligations - to comply with applicable laws and regulations.
Data Security
We use SSL encryption, secure payment gateways, and restricted data access to protect your information. While no system is completely risk-free, we continually improve our safeguards to keep your data safe.
Data Retention
We retain your personal data for as long as is necessary to:
- Complete your transactions
- Provide ongoing customer support
- Comply with accounting or legal obligations
Once data is no longer required for these purposes, it is securely deleted or anonymised.
Cross-Border Data Transfers
Your information may be stored or processed by third-party providers - such as payment gateways or analytics tools - located outside Singapore. Where this occurs, we ensure these providers uphold equivalent data protection standards to those required under the PDPA.
Third-Party Services
We work with trusted partners to process payments, ship orders, and manage analytics. These partners receive only the minimum information necessary to perform their duties and are contractually required to handle your data responsibly.
Marketing & Opt-Out
You will receive promotional updates from Snuuddle only if you have explicitly opted in. You may withdraw consent or unsubscribe at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us directly at info@snuuddle.com.
Access, Correction & Withdrawal
You have the right to:
- Access or correct your personal data held by us
- Withdraw consent to the use of your data at any time
To submit a request, contact us at info@snuuddle.com. We will respond within a reasonable timeframe.
Your Rights Under PDPA
Under Singapore's Personal Data Protection Act, you have the right to:
- Know what personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for non-essential use of your data
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated effective date. We encourage you to review this policy from time to time.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out to us:
- Email - info@snuuddle.com
- Phone - +65 8011 9099
- Address - Singapore