We want your Snuuddle to reach you quickly and in perfect condition. Singapore orders typically arrive within 3–7 business days of dispatch. International orders take 7–21 business days depending on destination.
All Snuuddle orders are processed within 2–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
You will receive an order confirmation email immediately after checkout, and a dispatch notification with tracking details once your order ships.
We ship to all residential and commercial addresses within Singapore.
We currently ship to Malaysia and selected Southeast Asian markets. International shipping rates and availability are calculated at checkout based on your delivery address.
If your country is not available at checkout, please contact us - we may be able to arrange shipping on request.
Shipping costs are calculated at checkout and vary by destination and order weight.
Once your order is dispatched, you will receive a tracking number via email. You can track your parcel directly on the carrier's website.
If you do not receive a tracking email within 5 business days of your order, please check your spam folder first, then contact us with your order number.
If your parcel arrives damaged, or if it has been marked as delivered but not received, contact us within 48 hours of the delivery date.
For lost parcels, we will raise a formal investigation with the carrier. Resolution typically takes 7–14 business days. We will keep you informed throughout the process.
Email us at info@snuuddle.com