Refund &
Returns

We accept returns within 14 days of delivery. The 14-day window begins on the date your order is marked as delivered by the carrier.

To be eligible for a return, items must meet all of the following conditions:

• Unused and in the same condition as received
• In the original packaging with all tags and inserts intact
• Returned within 14 days of delivery
• Accompanied by a copy of your order confirmation or receipt

Items returned due to a manufacturing defect or incorrect dispatch will be fully refunded including original shipping costs.

For hygiene and safety reasons, the following items cannot be returned or exchanged once opened or used:

• Sleep candles that have been burned or opened
• Pillows and pillow covers that have been used
• Any item marked as "Final Sale" or purchased during a clearance event
• Gift cards and digital vouchers

Follow these steps to return an item:

• Email info@snuuddle.com with subject line "Return Request - Order #[your order number]"
• Include photos of the item and packaging
• We will respond within 2 business days with return authorisation and instructions
• Ship the item back using a tracked service - we recommend keeping proof of postage
• Return shipping costs are the responsibility of the customer, except in cases of manufacturing defect or incorrect item dispatched

Once we receive and inspect your return, we will notify you of the outcome within 3 business days.

• Approved refunds are processed to your original payment method within 5–10 business days
• Bank processing times may vary - allow up to 14 days from approval
• Original shipping fees are non-refundable unless the return is due to our error

We do not currently offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

For assistance, contact us at info@snuuddle.com and we will do our best to make the process as smooth as possible.